Terek Tours

Terms of Use

Terms of Use

Effective Date: [Insert Date]

Welcome to Terek Tours! These Terms of Use govern your access and use of our website, services, and bookings. By using our website (www.terektours.com) or engaging with our services, you agree to these terms. If you do not agree, please discontinue use immediately.

1. Definitions

  • “Terek Tours” refers to the company, its website, and services.

  • “User,” “You,” or “Client” refers to any individual or entity using our website or booking our services.

  • “Services” refer to tour packages, wildlife safaris, birdwatching tours, and any related activities provided by Terek Tours.

2. Use of Our Website

A. Eligibility

By using this website, you confirm that:
✔ You are at least 18 years old or have parental consent.
✔ You will use this website for lawful purposes only.
✔ You will provide accurate and truthful information when required.

B. Prohibited Activities

Users are strictly prohibited from:
❌ Copying or distributing website content without permission.
❌ Engaging in fraudulent bookings or false information submission.
❌ Attempting to hack, disrupt, or modify the website’s functionality.
❌ Using automated tools (bots, scrapers) to extract data.

3. Booking & Payments

A. Reservation Policy

✔ A 30% deposit is required to confirm your tour booking.
✔ The remaining balance must be paid before the tour begins.
✔ Tour prices are subject to availability and seasonal changes.

B. Cancellation & Refund Policy

  • More than 30 days before the tour: Full refund minus transaction fees.

  • 15-30 days before the tour: 50% refund.

  • Less than 15 days before the tour: No refund.

  • No-shows or late arrivals will not be refunded.

C. Payment Methods

We accept:
✔ Bank Transfers
✔ Credit/Debit Cards
✔ Mobile Payments (M-Pesa for local travelers)

4. Tour Policies & Responsibilities

A. Travel Documents

✔ Clients are responsible for securing valid visas, passports, and vaccinations required for their travel.
✔ Terek Tours is not liable for denied entry due to incorrect documentation.

B. Health & Safety

✔ Clients must inform us of any medical conditions, allergies, or dietary restrictions before the trip.
✔ Travel insurance is strongly recommended to cover medical emergencies, trip cancellations, or lost belongings.
✔ Our guides follow strict safety protocols, but wildlife safaris come with inherent risks. Clients must follow all safety instructions provided by Terek Tours and park authorities.

C. Itinerary Changes

✔ Terek Tours reserves the right to adjust itineraries due to weather, park regulations, or unforeseen circumstances.
✔ We will notify clients of any significant changes in advance.

5. Intellectual Property

✔ All content on our website, including text, images, videos, and logos, is the property of Terek Tours and is protected by copyright laws.
✔ You may not copy, modify, or distribute our content without written permission from Terek Tours.

6. Liability Disclaimer

✔ Terek Tours strives to provide a safe and enjoyable experience but is not liable for:
❌ Injuries, illnesses, or accidents during the trip.
❌ Loss of personal belongings.
❌ Delays, cancellations, or unexpected changes due to external factors (weather, political unrest, strikes, etc.).
✔ We highly recommend comprehensive travel insurance to cover unexpected events.

7. Third-Party Links & Services

✔ Our website may contain links to third-party websites (hotels, airlines, conservation groups).
✔ Terek Tours does not control or endorse third-party content, services, or policies. Please review their terms before engaging with them.

8. Modifications to Terms

✔ Terek Tours reserves the right to update these Terms of Use at any time.
✔ Continued use of our website and services implies acceptance of any updates.

9. Governing Law

These Terms are governed by the laws of Kenya. Any disputes arising from these terms will be handled in Kenyan courts.

10. Contact Us

For any questions about these Terms, please contact us:

📍 Location: Watamu, Kenya
📧 Email: info@terektours.com
📞 Phone: +254 705 234 135

By using our services, you agree to these Terms of Use. Thank you for choosing Terek Tours!